Shipping policy
Every Venada piece is drawn by hand after you order, so your order moves through two stages: your artwork is created, and then it reaches you — by email, by post, or both.
How long the artwork takes
Your artist begins once we have your photo, and your artwork is ready within 3 business days of receiving it. If you chose to send your photo after checkout, that window starts when your photo arrives, not when you place the order.
You'll see your artwork before anything is finalized. Once you approve it — and revise it as many times as you'd like — your order moves to delivery.
Digital artwork
Digital orders are delivered by email as a high-resolution file. There's nothing to ship, no address is required, and no shipping charge applies. Digital artwork is available anywhere in the world.
Prints and framed pieces
Printed and framed pieces are produced close to you, so your piece travels a shorter distance to reach you. Orders in the United States are printed and dispatched from our print center in Kentucky. Orders in Europe, Australia and Canada are produced by a local printing partner in your region.
| Destination | Shipping |
|---|---|
| United States | Free |
| Europe — Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom | Free |
| Australia and Canada | $10 |
Delivery times vary by destination and carrier. You'll receive tracking as soon as your order is on its way, and you can follow your order's progress from the link in your confirmation email at any time.
If your country isn't listed above, we can't ship a printed piece there yet — but your artwork is still available as a digital file, delivered anywhere.
Orders with both digital and physical items
If your order includes a printed piece alongside a digital file, checkout will ask for a delivery address and the shipping rate for your destination will apply. Your digital file is still delivered by email.
Delivery addresses
Please check your address carefully at checkout. If something looks wrong after you order, contact us as soon as you can — we can usually correct it before your piece is dispatched.
Questions
If anything about your delivery is unclear, or your order hasn't arrived when you expected it, contact us and we'll look into it with you.