HOW DOES IT WORK? Choose your artwork style and share the photo or story you want us to work from. Our artist prepares a draft for review before the final artwork is completed. Once approved, the order moves into the selected digital or print-ready finish.
WHAT'S THE TURNAROUND TIME? Draft answer: artwork review timing and production timing should be confirmed in the final policy copy before launch.
CAN I SEE THE DESIGN BEFORE PURCHASING? Draft answer: explain when the first artwork review is shared and how revisions are handled after an order is placed.
DO YOU ONLY DRAW PETS? No. Venada can support pets, people, homes, meaningful places, and selected custom portrait requests. Replace this with final scope language.
IS MY PHOTO GOOD ENOUGH TO USE? Clear, well-lit photos are best. Final copy should include photo guidance, upload timing, and what happens if the image needs review.
CAN YOU EMBROIDER IN MULTIPLE COLORS? Placeholder answer for the reference question structure. Replace or remove this question if embroidery is not part of the Venada offer.
WHAT ARE THE SHIPPING TIMES AND PRICES? Draft answer: add final shipping zones, production timing, delivery estimates, and price logic after store policies are approved.
I ORDERED MULTIPLE PRODUCTS, WILL THEY ARRIVE TOGETHER? Draft answer: explain whether mixed-format orders can ship separately depending on fulfillment method and destination.
DO YOU SHIP WORLDWIDE? Draft answer: add the approved country list and note any digital artwork options separately from physical shipping.
WHICH PAYMENT METHODS DO YOU ACCEPT? Draft answer: list the payment methods enabled in Shopify checkout once payment settings are finalized.
DO YOU OFFER REFUNDS? Draft answer: add final refund language for custom artwork, damaged items, digital files, and order changes after legal review.
WHAT IF I DON'T LIKE THE DESIGN? Draft answer: explain the review and revision process in a calm, specific way without adding unapproved guarantee language.
WHERE CAN I SEE MY ORDER STATUS? Draft answer: add the approved order-status route, customer account instructions, or support email after operations are finalized.
WHERE CAN I CONTACT YOU? Draft answer: add final support email, contact form link, and expected support channels for Venada Creative.
HOW LONG DO I HAVE TO WAIT FOR A REPLY TO MY EMAIL? Draft answer: add the approved customer support response window once the operating policy is confirmed.
NO EMAILS AFTER MY ORDER—WHAT SHOULD I DO? Draft answer: remind customers to check spam and add the final support route for missing confirmation or proof emails.
